Cancellation Policy
Auscarts update cancellation policy Update 2024
Auscarts Terms and Conditions will be sent through via Panda Doc in a seperate email. You will need to read and electronically sign this document.
TERMS & CONDITIONS of ESTELLE & CO P/L ACN - 130865968 AS TRUSTEE FOR ESTELLE TRUST
ABN - 88791889123 T/A AUSCART RACING Please read and sign below
Booking ID: Booking Date: Event Time:
ALL DRIVERS MUST BE PRESENT 40 MINUTES PRIOR TO YOUR EVENT/RACE TIME
ARRIVAL TIME:
- All drivers must be at Auscarts 40 minutes prior to their race start time for registration, breathalysing, group assessment, and their briefing before the race.
- Failure to arrive on time may result in a reduction of karting time / or missed race session
- If drivers are later than 10 minutes to the arrival time, Auscarts reserves the right to cancel your booking and your deposit will not be refunded or transferred to another date.
DEPOSIT POLICY:
- If you are booking a race session or casual race, a 50% deposit will be required within 5 business working days of placing your reservation
- If you are booking is within the next 14 days, your deposit is due immediately.
- Due to the extreme popularity of the venue, we reserve the right to cancel your booking and accept other bookings if the deposit has not been paid by the deposit due date.
MEDICAL/PRIOR INJURIES:
- Medical conditions such as epilepsy, heart conditions, pregnancy, head, back or neck injuries, we recommend you DO NOT go kart. You are required to have medical consent from your doctor to partake in this activity.
- Historically these medical conditions/injuries can be aggravated further and increases risk of increased injury.
- Please bring any concerns in regard to any medical conditions or prior injuries to Auscarts staff that they should be aware of.
- We may decline your go kart ride for OH&S reasons.
FINAL PAYMENT POLICY:
- Cash, Visa, Mastercard, AMEX (there is a surcharge on AMEX)
Refunds will not be given to patrons who blow over 0.00BAC.
PAYMENT IS DUE ON THE RACE DAY BEFORE COMMENCEMENT OF RACING. It is expected that the race organiser presents themselves to the reception area to organise payment. We do not split bills.
Auscarts does not invoice clients unless approved prior to booking through the Auscarts office – This email address is being protected from spambots. You need JavaScript enabled to view it." data-sentry-element="Candidate" data-sentry-component="VariableCandidate" data-sentry-source-file="variable_candidate.tsx" class="styled__Candidate-sc-15unzi5-0 cmgsOC">This email address is being protected from spambots. You need JavaScript enabled to view it.
REFUNDS:
Refunds will not be given for the following reasons:
- Participants identified by staff as potential hazards to themselves or others on the track
- Participants engaging in or instigating any misconduct, harassment, or abusive behaviour towards staff or other guests on the premises
- Alteration of preference or dissatisfaction with the experience
- Late arrival or non-attendance for the booking session
- Failure to participate without sufficient notice
We aim to ensure an enjoyable experience at Auscarts, however occasionally technology malfunctions or delays in our teams schedule may occur (such as lap timing or system failure). Unfortunately we do not offer compensation or refunds for any inconvenience of costs incurred due to these delays.
BOOKINGS ONLINE:
- Bookings on line through www.auscarts.com.au or social platforms will be subject to be paid in full on checkout and may endorse a credit card/ booking platform fee
- All details and amounts will be specified on checkout before final transaction
- All bookings purchased online are non-refundable or transferable to another date
- Refunds will not be given for exchange of change of mind, if you blow over 0.00BAC in accordance with Auscarts terms and conditions.
FINAL NUMBERS:
- Final numbers will need to be confirmed 7 business days prior to your function date. You will need to still have numbers within your event format booked .
- If the number of drivers confirmed for your casual driving or race format do not show up on the day, you will still need to pay for the number of participants for your chosen race format that has been confirmed
- If numbers increase or decrease, final numbers need to be confirmed 7 business days prior to the event
- Refunds will not be given if less drivers show up on the day as you have booked out the time of the track
CANCELLATIONS:
- All cancellations must be notified in writing at least 28 business working days before the race date.
- Failure to do so will result in no refund being provided.
- If you pay your deposit and do not show up on race day Auscarts reserves the right to charge you the full remainder of the balance owing.
ALCOHOL:
- ESTELLE & CO P/L ACN - 130865968 AS TRUSTEE FOR ESTELLE TRUST ABN - 88791889123 T/A AUSCART RACING policy on liquor is ZERO B.A.C
- Any participants who do not obey these regulations will not be allowed to race
- Your blood alcohol level must zero (0.00)
- All drivers will be required to be breath tested to determine their eligibility to drive and given a wristband
- Alcohol will not be served before racing
- If drivers are intoxicated on the race day, NO REFUNDS will be given and the minimum number drivers will be charged
- Once participants have completed driving, patrons will be allowed to have alcohol and a staff member will remove wristband
CHRISTMAS/SEASONAL PERIOD:
- The minimum number of drivers for all packages from the 18th of November to the 31st of January is 10 Drivers
- The minimum number of drivers for casual racing from the 18th of November to the 31st of January is 10 Drivers
UNFORESEEN WEATHER CONDITIONS:
- In the event of unforeseen weather conditions or business disturbances, refunds will not be provided
- Instead, the booking will be transferred to another day.
AGE REQUIERMENTS:
- Patrons need to be a minimum of 13 years of age.
- All minors between the ages of 13 to 18 will need a parent or guardian to read and sign the minor indemnity form.
- A minor will always need to be accompanied by a parent or guardian and onsite at Auscarts at all times
- Minors under the age of 13 are not allowed to drive as they are not covered under Auscarts Public Liability.
- Please bring a Government issued ID for any driver that is over the age of 18. This may be required as proof of identity.
HEIGHT REQUIREMENTS:
- Patrons need to be a minimum of 143cm tall to be able to drive safely and reach the pedals
- This is subject to the patron being able to fit into the kart safely and able to drive in accordance to Auscarts Safety Rules and Regulations
- Inner seats are available on site for small frame people
WEIGHT REQUIREMENTS:
- Karts can safely hold drivers up to 145kg. This will be subject to correct and safe fitting into the karts
- If you are concerned you will not be able to safely fit into a kart, please visit 50 Salmon Street, Port Melbourne for fitting and driver evaluation
CLOTHING REQUIREMENTS:
- Comfortable clothing, flat closed toe shoes and requirements to be worn
- Loose clothing, scarved, thongs, sandals, and high heels will not be allowed – skirts, dresses and loose pants are not recommended
- No tight jewelry is to be worn around neck
- Helmets and hairnets are provided by ESTELLE & CO P/L ACN - 130865968
CATERING:
- Increases in numbers will be accepted up to 14 business days prior to the function
- Decreases in numbers and cancellations will be accepted up to 14 working days prior to the function or full charge will be applied
- On the day of your event, your catering must be paid in full, event if less participants show up than have been catered for.
- Outside food is not allowed into the venue
Terms and conditions need to be signed and emailed to This email address is being protected from spambots. You need JavaScript enabled to view it." data-sentry-element="Candidate" data-sentry-component="VariableCandidate" data-sentry-source-file="variable_candidate.tsx" class="styled__Candidate-sc-15unzi5-0 cmgsOC">This email address is being protected from spambots. You need JavaScript enabled to view it. when making a deposit to confirm your booking.
If you pay your deposit and do not show up on race day Auscarts reserves the right to charge you the full remainder of the balance owing.
THIS INFORMATION IS UP TO DATE AT THE TIME OF PRINTING. IT IS SUBJECT TO CHANGE WITHOUT NOTCE.
Thank you for choosing Auscarts Racing Melbourne for your upcoming event. Our team look forward to
hosting you and creating new memories!
You agree to our terms outlined and disclaimers may be amended from time to time.
I ________________________________ (YOUR NAME) being a Company/Event Organiser or Authorised Personnel
Have read, understood, and accept all the terms and conditions and prices quoted above outlined by ESTELLE & CO
P/LACN - 130865968 AS TRUSTEE FOR ESTELLE TRUST ABN - 88791889123 T/AAUSCART RACING
X_____________________________________________
Date Signed: _______________________ Company Officer/Event Organiser or Authorised Personnel
